Return & Replacement Criteria:
All our orders go through a thorough inspection & quality check before being packed for shipping. So your purchase is eligible for return or replacement only if:
The product you receive is broken or damaged during the shipping process
Also, kindly understand that all our products are individually handcrafted by skilled artisans. Hence no two items are exactly the same and may carry minute variations in color, shape, size etc.
These slight irregularities, which are characteristic of handmade products are not regarded as defects and are not eligible for Return or Replacement.
Returning An Item:
Under circumstances that your purchase meets the above criteria, you can raise a return request within 24 Hours of delivery by sending us an email at firstname.lastname@example.org with the following information:
- Photographs of the damaged product
- Order number
- Delivery address
- Reason for the return
Please Note: Any Return/Exchange request raised after 24 hours of the delivery won’t be considered
- Once we receive your return request, our customer care team will check for the validity of the information provided by you & accordingly approve or disapprove the request.
- If the product is deemed eligible for return & your request gets approved, We will arrange for reverse pick up from your Address in 4-5 working days of date of request.
- Please ensure that the returned products are unused & unwashed and the original packaging including any Tags or Labels are maintained without any damage.
- Once our customer care team inspects the returned product and authorizes for refund/replacement, We would be happy to exchange the damaged item with a replacement of either the same or a different product of exactly the same value.
- If incase we are unable to provide you with a replacement against your returned product, We will notify you & initiate a Refund for your order amount.
We provide our customers the facility to claim refunds only under the condition that the delivered product meets the above mentioned Return/Replacement Criteria.
Also please note that we will initiate a refund only after we have received the returned shipment and our team has authorized for refund, which might take up to 7-10 working days after receiving the damaged product.
- For Prepaid Orders: The refund amount will be remitted back to you through the original mode of payment. It might take approximately 5-7 working days for the amount to be reflected in your account.
- For COD(Cash On Delivery Orders): We will be taking your bank account details and will initiate a bank transfer. The amount will get credited to your account within 5-7 days.
- Refund will be provided only for the amount paid by you and not for the amount paid through the usage of any kind of “Discount Coupon” Or “Gift Voucher”. Instead, We will reinstate the “Discount Coupon” Or “Gift Voucher” which you can later choose to redeem on any other product of your choice available in The Artisan Emporium Website.